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PrimePoint experts are dedicated to helping clients achieve significant performance improvement through strategic change initiatives that engage human potential. We provide high-leverage recommendations that can take your organization to the next level of efficiency and specialize in providing customized products and services in the following areas:
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Organizational Capacity Assessment – Examining key organizational capacity areas to align organizational processes and resources for optimal results. Areas evaluated include: current and historical organizational culture, realignment and revision of mission, values, and strategy, leadership and management structure, internal and external communication strategies, financial management, fundraising, marketing and branding, facilities and technology, data collection methods and systems
Business Process Improvement - Reengineering key business processes for significant performance improvement
Partnering Facilitation and Program Development - Project and customer/supplier partnering programs to enhance relationships and improve performance.
High Performance Team Development - Developing effective employee involvement processes, including self-managing work teams, performance evaluation systems, and communications systems.
Team Building and Team Facilitation - A range of programs to assess team relationships and develop cohesiveness and high performance.
Total Quality Management - Consulting support to assure your TQM or other Continuous Quality Improvement programs are achieving desired results.
Organizational Leadership Capacity - Evaluating leadership performance and structures that affect organizational capacity and results including: succession planning, board recruitment and development, performance evaluations and feedback, and decision-making structures.
Executive Coaching - One-on-one coaching with executives and managers to improve leadership style, communication skills, performance measurement, and supervisory skills. |
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Quality Improvement Programs
Participation in quality improvement programs can provide organizations with a framework for making strategic decisions about programs and services and improving overall quality. Participation in the evaluation processes of these programs will give organizations valuable feedback from national and state experts about strengths and opportunities for improvement. PrimePoint’s experts provide quality and improvement serves that will help your organization achieve lasting results, address national and state quality program criteria and get the recognition you deserve.
Elizabeth G. Holden, CEO, PrimePoint is a 2008 Examiner for the Malcolm Baldrige National Quality Award Program. Click here for Press Release.
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Malcolm Baldrige National Quality Award
The Malcolm Baldrige Natonal Quality Award, named for the 26th secretary of commerce, was created in 1987 to facilitate and recognize long-term improvement in efficiency and effectiveness of organizations in the public, private and nonprofit sectors. Managed by the National Institute of Standards and Technology, the program is designed to help organizations evaluate their own quality improvement efforts, align organizational culture with strategic initiatives and to improved products and services.
The Baldrige Award is given annually by the President of the United States to businesses—manufacturing and service, small and large—and to education, health care and nonprofit organizations that apply and are judged to be outstanding in seven areas: leadership; strategic planning; customer and market focus; measurement, analysis, and knowledge management; human resource focus; process management; and results.
The Baldrige Criteria
The Baldrige performance excellence criteria are a framework that any organization can use to improve overall performance. Seven categories make up the award criteria:
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Leadership—Examines how senior executives guide the organization and how the organization addresses its responsibilities to the public and practices good citizenship.
Strategic planning—Examines how the organization sets strategic directions and how it determines key action plans.
Customer and market focus—Examines how the organization determines requirements and expectations of customers and markets; builds relationships with customers; and acquires, satisfies, and retains customers.
Measurement, analysis, and knowledge management—Examines the management, effective use, analysis, and improvement of data and information to support key organization processes and the organization’s performance management system.
Human resource focus—Examines how the organization enables its workforce to develop its full potential and how the workforce is aligned with the organization’s objectives.
Process management—Examines aspects of how key production/ delivery and support processes are designed, managed, and improved.
Business results—Examines the organization’s performance and improvement in its key business areas: customer satisfaction, financial and marketplace performance, human resources, supplier and partner performance, operational performance, and governance and social responsibility. The category also examines how the organization performs relative to competitors.
For more information about the Malcolm Baldrige National Quality Award, click here. |
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State Quality Award Programs
In addition to the Malcolm Baldrige National Quality Award, many states offer their own quality improvement programs and awards.
Click here to see a list of state programs and contact information.
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